If an item from your order has been damaged in transit or found to be faulty we will replace or refund once we have investigated the issue. In this instance we will ask for proof of damage/fault - this could be in the in the form of photos or in some cases, sending the item back to us.
If you are required to return an item to us, we will provide you with a prepaid postage or courier label and ask that you place this on the parcel and lodge at your local post office.
If you are unhappy with a product or your order for any reason we welcome you to email us to discuss. We are always happy to work with you to reach an agreeable outcome, however we are only obliged to refund or exchange if your order is faulty or incorrect.
We do not offer returns or refunds for 'change of mind' however may agree to this at our discretion and reserve the right to charge a restocking fee of 10% in this instance.
Postage charges are NOT refundable unless your order is damaged or faulty.